# Margaret Menye - Administrative Professional | Virtual Assistant
Source: https://hello.cv/margaretprofile
Lagos

## Links
- LinkedIn | https://www.linkedin.com/in/margaretmenye

## About
Highly skilled Administrative Professional with over 4 years of progressive experience supporting executives, CEOs, and organizations in achieving strategic objectives. Proven expertise in streamlining operations, enhancing productivity, and managing complex administrative functions, including comprehensive calendar management, travel coordination, and digital presence optimization. Adept at leveraging advanced tools and technologies to drive efficiency, maximize impact, and consistently deliver exceptional service and business growth.

## Work
### General Virtual Assistant/Volunteer Coordinator | Glorious Helping Hand International
As General Virtual Assistant/Volunteer Coordinator, Margaret Menye currently optimizes organizational effectiveness and reduces operational costs by providing comprehensive administrative and digital support.
- Provided executive administrative support, including drafting and editing business plans, memos, and communications, enhancing organizational effectiveness by 90% and reducing time/cost by 25%.
- Managed social media accounts, creating graphics and campaign strategies that boosted brand awareness and social media goals by 100%.
- Optimized executive scheduling and communication by utilizing e-calendars and managing WordPress website content/plugins, reducing turnaround times by 80% and ensuring high website quality.
- Arranged international travel for executives, creating successful itineraries and reducing logistics coordination time by 25%, while saving over 50% on travel costs through diligent research.
### Virtual Assistant/Customer Support | Skyfaverite Production Limited
As Virtual Assistant/Customer Support, Margaret Menye managed administrative and customer service operations, significantly improving team productivity, project delivery, and sales growth.
- Implemented detailed administrative procedures for the Operations department, boosting team productivity by 50% and ensuring project objectives were met within specified deadlines.
- Organized and led regular meetings to review objectives and sales plans, contributing to a 40% increase in company profits by monitoring market trends.
- Introduced a cloud storage system and digitized office files, resulting in significant time and storage cost savings.
- Orchestrated and introduced software solutions for calendar management and conference booking, decreasing unnecessary in-person meetings by 30% for company staff.
- Conducted market research and generated new customer leads, supporting business development initiatives.
### Virtual Assistant/Customer Support | Digital Witch Support Community
As Virtual Assistant/Customer Support, Margaret Menye provided critical customer service and database management, enhancing community satisfaction and operational efficiency.
- Managed 50+ inbound calls weekly, resolving student inquiries promptly and reducing negative community feedback.
- Maintained and updated the Digital Witch Community database, including attendance records and correspondence, improving data accessibility and organization.
- Utilized automated methods for tracking student information, saving 4 hours per week in administrative tasks.
- Proactively recommended and scheduled software and development framework for system improvements and upgrades, enhancing community infrastructure.
### Customer Service Officer/Receptionist | Caleb British International School
As Customer Service Officer/Receptionist, Margaret Menye served as the primary point of contact for the Administrative department, delivering exceptional customer support and contributing to school enrollment growth.
- Acted as the first point of contact for the Administrative department, responding to over 100 weekly inquiries regarding school admission processes.
- Provided comprehensive office support, including document preparation using Google Suite and MS Office, managing emails, calendars, and conducting research.
- Tracked customer feedback trends and collaborated with school management to resolve issues, reducing negative feedback by up to 60%.
- Exceeded termly enrollment targets by over 30% through innovative upselling, earning an award and Commendation Letter from the CEO/Proprietor.

## Education
### Ambrose Alli University | International Studies and Diplomacy
Second Class Lower

## Languages
- English
- Igbo
- French

## Certificates
### Introduction to Office and Administrative Management
Alison | 2022-01-01
### Technical Support Fundamentals
Coursera | 2022-01-01
### ALX Virtual Assistant Course_Non Honors
alx_africa | 2022-01-01
### Leading a Customer Service Team
LinkedIn | 2022-01-01
### Communicating with Empathy
LinkedIn | 2022-01-01
### Certificate in Customer Relationship and Management
Side Hustle | 2022-01-01
### Certificate in Digital Marketing and Content Creation
Side Hustle | 2022-01-01

## Skills
### Administrative & Executive Support
Proficient
- Meeting Scheduling
- Calendar Management
- Time Management
- Data Entry
- Attention to Details
- Recording Minutes of Meetings
- Executive Support
- Travel Planning
- Research
- Organizational Skills
- Resourcefulness
- Creative Thinking
- Adherence to Deadlines
### Communication & Customer Relations
Proficient
- Communication Skills
- Presentation Skills
- Interpersonal Skills
- Customer Support
- Cold Calling
- Teamwork
- Lead Generation
- Email Management
- Transcription
- Empathy
### Digital Marketing & Content Creation
Proficient
- Social Media Management
- Digital Marketing
- Content Creation
- Graphic Design
- Website Management
- Brand Awareness
### Productivity & Collaboration Tools
Proficient
- Slack
- Trello
- Google Suite
- Calendly
- Monday.com
- Click-Up
- Microsoft Office
- Asana
- Canva
- Zapier
- Adobe Photoshop
- Leadscrape
- Apollo.io
- Zoho CRM
- Zoom
- Hubspot
- Google Calendar
- WordPress
- Notion

## Source
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